Refund & Returns Policy

At One Signs, we take immense pride in the quality and craftsmanship of our LED neon signs. Because the majority of our products are made-to-order and custom-designed specifically for you, our refund and returns policy is tailored to reflect the bespoke nature of our business.

1. Custom Made Signs

Due to the highly personalized nature of custom-made signs, we do not offer returns or refunds for a change of mind. Once a custom order is placed and production has commenced, the order cannot be canceled, refunded, or modified. We highly recommend reviewing your design, colors, and dimensions carefully before approving your final order.

2. Faulty or Defective Items

We stand by our products. If your sign arrives faulty, fails to illuminate correctly, or has a manufacturing defect, we will resolve the issue in accordance with Australian Consumer Law.

• You must notify us within 14 days of receiving the faulty item.
• We will typically offer to repair or replace the sign at no additional cost to you.
• A full or partial refund will only be provided if the product has a major failure that cannot be repaired or replaced in a reasonable timeframe.

3. Damage in Transit

We pack our signs carefully to withstand long journeys, but occasionally damage can occur during shipping.

• Please open your package and inspect your sign within 48 hours of delivery.
• If your sign has been damaged in transit, you must contact us immediately with clear photos or a short video showing the damage to the sign and the original packaging.
• Once verified, we will arrange for a replacement to be manufactured and shipped to you as a priority.

4. Warranty Claims

One Signs offers a standard 12-month warranty on all indoor LED neon signs, covering electrical components (such as the LEDs, power adapter, and dimmer).

Please note that the warranty does not cover:

• Damage caused by improper installation or mishandling.
• Damage caused by modifications made by the customer.
• Indoor signs that have been used outdoors or exposed to water/extreme heat.

5. How to Initiate a Return or Claim

To submit a claim for a faulty or damaged item, please follow these steps:

1. Send an email to sales@onesigns.au with your Order Number in the subject line.
2. Provide a clear description of the issue.
3. Attach high-quality photos and a short video (under 30 seconds) demonstrating the fault or damage.

Our support team will review your claim within 1-2 business days and guide you through the next steps, including providing a return shipping label if we require the faulty item back.

6. Processing Refunds

If a refund is approved, it will be processed and automatically applied to your original method of payment within 5-10 business days, depending on your bank or credit card issuer.

7. Contact Us

If you have any questions regarding our Refund and Returns Policy, please reach out to us:

• Company Name: One Signs
• Address: 91 Arthur St, St Albans, VIC 3021
• Phone: 0404 595 595
• Email: sales@onesigns.au